We receive, collect and store any information you enter on our website or provide us in any way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet; login; e-mail; your website login password and purchase history. We may use software tools to measure and collect session information, including page response times, page interaction and length of visits on the website. We all collect personally identifiable information including name, email, your website password and communications, as well as payment details, such as credit card information, comments, feedback, product or service reviews, recommendations and personal profile. When you conduct a transaction on our website, as part of the process we collect personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons stated above.  We collect the above information for the following purposes: 

1. to provide and operate our services.

2. to provide our users and you with ongoing customer support and technical support. 

3. to be able to contact our visitors and users with customer service-related notices and promotional messages. 

4. to create aggregated statistical data and other aggregated and/or inferred non-personal information, which our company or our business partners may use to provide and improve our respective services.

5. To comply with any applicable laws and regulations. 

We do not sell data. We do not share data unless compelled by the law. We only ask for personal information if it is needed to provide a service. 

Our website (autumnellenutrition.com) is hosted by BigScoots. Our online store (autumnellenutrition.shop) is hosted on the Shopify platform, which provides us with the e-commerce infrastructure to sell our products and services to you. Your data may be stored through BigScoots' and Shopify's servers, databases, and applications. Both providers store your data on secure servers protected by firewalls and industry-standard security measures.

All direct payment gateways used through Shopify adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information on how BigScoots handles data, visit bigscoots.com. For Shopify's privacy practices, visit shopify.com/legal/privacy.

We may contact you to notify you regarding your account, to troubleshoot problems with your account or purchase, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company or as otherwise necessary to provide information to further serve you. For these purposes, we may contact you via email, telephone, text messages and postal mail. 

We use cookies from third-party partners such as Google Analytics and Facebook for marketing purposes. These cookies allow us to display Autumn Elle Nutrition promotional material to you on other sites you visit across the internet. Autumn Elle Nutrition may also share information about your behavior on the Site with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customized to you. 

If you don't want us to process your data anymore, please contact us at info@autumnellenutrition.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take immediate effect upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances if any we use and/or disclose it. If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@autumnellenutrition.com.

SMS Alerts

Autumn Elle Nutrition only collects SMS phone numbers of those who opt-in to receive marketing only alerts. We will not distribute, sell, or share your personal phone number. 

Autumn Elle Nutrition's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

 

Mobile Terms of Service

Autumn Elle Nutrition

Last updated: June 25, 2025

The Autumn Elle Nutrition mobile message service (the "Service") is operated by Autumn Elle Nutrition (“Autumn Elle Nutrition”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Autumn Elle Nutrition’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Autumn Elle Nutrition through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Autumn Elle Nutrition. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18666076838 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Autumn Elle Nutrition mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18666076838 or email info@autumnellenutrition.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email address, IP address, account username, and login credentials.
• Customer Records: Billing address, shipping address, phone number, and payment information.
• Commercial Information: Purchase history, transaction records, and products or services considered.
• Internet or Network Activity: Pages visited, session duration, page interaction data, and browsing behavior on our website collected via cookies and analytics tools.
• Geolocation Data: General location inferred from IP address.
• Inferences: Profiles derived from your browsing and purchase behavior used for targeted advertising purposes.

Third Parties Who Receive Your Information

We may share your personal information with the following categories of third parties for the purposes described in this policy:

• Hosting and Infrastructure Providers: BigScoots (website hosting) and Shopify (e-commerce platform and store hosting).
• Payment Processors: Shopify Payments and other PCI-DSS compliant payment processors that handle transaction data.
• Analytics Providers: Google Analytics, which collects data on how you interact with our website to help us improve our services.
• Advertising and Marketing Platforms: Meta (Facebook/Instagram), which receives data via pixel technology to enable targeted advertising across its network.
• Email and SMS Marketing Providers: Third-party platforms used to send you marketing emails and text messages where you have opted in.
• Legal and Compliance: Government or regulatory authorities, where required by applicable law.

Do Not Sell or Share My Personal Information

We do not sell your personal information for monetary consideration. However, under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the term "sharing" includes disclosing personal information to third parties for cross-context behavioral advertising purposes, even without payment.

We do share personal information — including identifiers and internet activity data — with advertising platforms such as Meta (Facebook/Instagram) and analytics providers such as Google for the purpose of delivering targeted advertising. This activity may constitute "sharing" under CCPA/CPRA.

California residents have the right to opt out of this sharing. You may exercise this right by:

• Clicking the "Do Not Sell or Share My Personal Information" link in the footer of our website.
• Contacting us directly at info@autumnellenutrition.com.

Your California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories and specific pieces of information collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. See Section 4 above for how to exercise this right.
• Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information (such as payment card information), you have the right to limit our use of that information to what is necessary to provide the requested service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, provide a different level of quality of service, or penalize you in any way for exercising your privacy rights.

How to Submit a Request

California residents may submit a privacy request using any of the following methods:

1. Email: info@autumnellenutrition.com
2. Contact form: submit privacy contact form 

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to an additional 45 days), we will notify you of the extension within the initial 45-day period. We will verify your identity before processing your request to protect your privacy and prevent unauthorized disclosure.

You may designate an authorized agent to make a request on your behalf. We may require the authorized agent to provide written permission signed by you, and we may verify your identity directly.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our general retention practices are as follows:

• Account and purchase information: Retained for the duration of your account relationship with us, and for 10 years afterward to comply with tax, legal, and accounting obligations.
• Transaction and payment records: Retained for 10 years as required by applicable financial and tax regulations. 
• Marketing preferences and communications: Retained until you opt out or request deletion.  
• Website activity and analytics data: Retained for 14 months, after which it is aggregated or deleted.  
• SMS opt-in records: Retained for the duration of your opt-in, plus 4 years to demonstrate compliance with applicable regulations.

California Shine the Light

Under California Civil Code Section 1798.83, California residents may request information about personal data we share with third parties for those third parties' direct marketing purposes. We do not share your personal information with third parties for their own independent direct marketing purposes without your consent. If you have questions or wish to confirm this practice, you may contact us at info@autumnellenutrition.com.