Shipping policy

 

In the guide below, you'll find a culmination of our most "Frequently Asked Questions" in regards to shipping, along with our detailed answers. 

Shipping

It typically takes 1 - 2 business days for orders to process and leave our warehouse. Processing times do not account for weekends or holidays. Orders are processed in the order in which they are received. Shipping costs may vary depending on weight, postal code, and shipping method. Remote locations may require additional time for delivery. Rates will be shown during the checkout process on the Shipping Method screen, prior to payment. Please allow 1 - 2 business days for processing and 2 – 5 business days for transit within the USA. Delivery times are based on orders placed between Monday – Friday. All orders received after 2 PM PST will begin processing the next business day. Autumn Elle Nutrition Inc is not liable for lost or stolen packages. Please reach out to USPS or the relevant mail carrier for locating lost/stolen packages.

 

Free Shipping

Free shipping is offered for physical product orders valued above $100. The free shipping offer can not be used when combining digital product value with physical product value. See above for processing and shipping details.

 

International Shipping

We currently do not offer international shipping.

 

Order Tracking

When your order is ready to be shipped (1 - 2 business days after the order has been placed), you will receive a shipment confirmation e-mail “Your Order Is On It’s Way!”. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. This link will provide the most up-to-date order information from the time your order is shipped until the time it is received. If you receive your confirmation email after 2 PM PST on a Friday, please allow until the following Monday for tracking to become available.

 

Shipping Costs & Delivery Times

Standard orders must be placed by 11:59 PM PT to start processing on next day. Processing time usually takes 1 - 2 business days and orders will typically arrive within 5 business days from when the order is processed. 

 

Business Days & Holidays

All orders process and ship Monday - Friday, excluding federal holidays within the United States. If the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or the following US holidays:

New Year’s Day
Martin Luther King Jr. Day
President's Day
Memorial Day
4th of July
Labor Day
Columbus Day
Veteran's Day
Thanksgiving
Christmas

WHERE IS MY ORDER?

Once you place your order (and it's fulfilled by our Fulfillment Team), you will receive an “Order Confirmation” email from us*. This email will contain all of your order details, including order number, shipping address, billing address, and an itemized list of all products (and flavors) ordered. 

*All orders placed Sunday-Thursday are shipped on the FOLLOWING business day that the order was received. All orders placed Friday-Saturday will ship on the following Monday.

**Customers will be presented the option to choose between USPS Ground Advantage, USPS Priority, UPS Ground, and/or UPS Ground Saver**

All orders placed during holidays or high volume days (such as Black Friday or Cyber Monday) might experience shipping delays.**

HOW ARE SHIPPING RATES DETERMINED?

Shipping rates vary depending on the gross weight of your order. To calculate the exact cost of shipping for your order, please follow the steps below:

  1. Add all your products to your Shopping Cart

  2. Go to your Shopping Cart (top right of browser screen), then select “Check Out”

  3. Enter your email and shipping address

  4. Shipping options will be presented on the following page

  5. You can select which shipping option is best for you

Please note, there is no way for Autumn Elle Nutrition to guarantee these shipping times:

  • USPS Ground Advantage (3-5 Business Days)
  • USPS Priority Mail 2-Day (2-3 Business Days)
  • Free Shipping (for orders over $100) (3 - 5 Business Days)
  • UPS Ground (3-4 Business Days)

  • UPS Ground Saver (3 - 5 Business Days)

WHAT TIME OF DAY CAN I EXPECT MY DELIVERY?

Delivery times vary by region, shipping courier, and shipping method, and can be made anytime between 7:00 am - 9:00 pm, locally.

DO YOU SHIP TO MY COUNTRY?

At this time, we only ship domestically within the United States.  

Please note: If you are a member of the U.S. Military, Autumn Elle Nutrition ships to all APO, FPO, and DPO addresses.

I ENTERED THE WRONG ITEM/SHIPPING ADDRESS - CAN I CHANGE IT?

Our Fulfillment team is very quick to process all inbound orders, to get your order shipped and on its way to you as quickly as possible.

You may edit/update/remove any items from your order as much as you would like prior to clicking “Complete Order.” After this point, you will be unable to make any changes or amendments to your order, as our Fulfillment team will have already started processing and preparing your order for delivery.

Once your order is processed, the products, flavors and shipping address are unable to be amended.

If by chance, you entered the wrong shipping address and the order has been shipped, you will be responsible for contacting the residence of the address you had initially entered (as they will be receiving your order).

If you entered any incorrect details regarding products (or flavors) and it has already shipped from our facility, your order cannot be canceled (or amended) after this point, as it has already shipped to you. Once received, if you still require changes to be made to your order, you will be responsible for contacting our Customer Support team (and paying the return postage), so that we can help you through our Refunds & Returns policy.

Autumn Elle Nutrition is not liable for any losses incurred if the customer has provided any incorrect details for their order. Autumn Elle Nutrition also reserves the right not to issue a refund for product costs on orders never received, as a result of the incorrect details provided.

HOW CAN I TRACK MY ORDER?

Once your order has shipped out from our fulfillment center, you will receive a “Your Order is On It’s Way” email from us*. You will receive your tracking information, along with the necessary steps to track your order, within this email.

HOW ARE SHIPPING DAYS CALCULATED?

All "shipping days" refer to “business days” (Monday-Friday), which does not include weekends (Saturday and Sunday) and holidays.

I PLACED AN ORDER AND IT HASN’T BEEN RECEIVED

Please make sure that you have tracked your order to find out the status of your order.  If tracking hasn’t updated in more than five days, please contact our Customer Support Team for assistance at info@autumnellenutrition.com.

MY CREDIT CARD HAS BEEN CHARGED MORE THAN ONCE FOR MY ORDER

If you tried to place an order and experienced an issue/received an error message (wrong CVV code, wrong billing address, etc.) and then attempted to place a separate order, your credit card summary may show multiple “authorizations.”

These are not actual charges and will be refunded back to your account soon, if they haven’t already.

I TRIED TO PLACE AN ORDER AND RECEIVED AN ERROR MESSAGE THAT MY “ZIP CODE DOES NOT MATCH THAT ASSOCIATED WITH MY CREDIT CARD.”

If you try to place an order and receive this error message, or something similar to this, it's typically a result of entering a billing address different from the one associated with your credit card.

Usually, this is because you have recently moved and did not update your address with your credit card company.  You must use the exact billing address that your credit card company has on file for you.

Otherwise, your order may not go through.  You can use whichever shipping address that you like, but the billing address must be what your credit card company has associated with that particular credit card.

If, however, you know that you are using the billing address that your credit card company has on file for you, then try placing your order through Apple Pay, PayPal, ShopPay and/or another payment provider.  This usually does the trick.

ACCORDING TO MY TRACKING LINK, MY ORDER WAS DELIVERED, BUT I HAVE NOT RECEIVED ANYTHING

Before contacting our Customer Service Team, we recommend that you first look all over your property as UPS or USPS may have left your package in a safe location, away from the view of the public. Also, please check with your family members and neighbors to see if they have seen your package.  

If you live in an apartment complex, your package may have been delivered to either: a “Parcel Locker,”  (you should have been given a key by the UPS or USPS for this Parcel Locker) or to your Leasing Office or Manager’s Office).

If you do not find your package, we suggest contacting your local Post Office or UPS, make sure to give them your tracking number, and explain that according to tracking your order has was delivered, but you have not received anything.

If none of the above help you, please contact our Customer Service Team at info@autumnellenutrition.com for assistance.

DO YOU SHIP TO FPO, APO, OR DPO ADDRESSES?

We do ship to FPO, APO, and DPO addresses. 

When providing your address to an APO or FPO, always use the APO or FPO address, without the name of the city and country. This format helps to make sure the item is handled by the military mail system instead of the international mail system. I PLACED MY ORDER WITH USPS PRIORITY MAIL 2-DAY SHIPPING, AND IT DID NOT ARRIVE WITHIN TWO DAYS

If you placed an order and chose USPS Priority Mail 2-Day shipping, the USPS does NOT guarantee delivery within 2 business days. Therefore, we cannot guarantee you will receive your order within that timeframe. 

Please note: All orders placed on Sunday-Thursday are shipped on the following business day (the 2-day shipping doesn't start until your order is shipped). All orders placed on Friday-Saturday will be shipped on the following Monday morning.

I WANT TO CHANGE THE FLAVOR OF ONE OF THE PRODUCTS IN A SUBSCRIPTION BOX, IS THIS POSSIBLE?

Yes, it is possible to modify the flavor of a product in your subscription at any time.  You can access your subscription portal at any time by clicking on the ‘Manage Subscription’ button at the top of our toolbar on autumnellenutrition.shop/ You can also access your subscription anytime via the link that we emailed to you when you completed your subscription purchase. If you have any questions, you can contact our Customer Support Team at info@autumnellenutrition.com.  

However, the Fulfillment team will need enough time to make the change to your order. All orders are shipped around 3:00 pm PST, the following day, so please make sure that you send your email before 1:00 pm PST to ensure that your order has enough time to be updated.

If you have any additional questions related to the shipping, tracking, or delivery of your Autumn Elle Nutrition order, please contact our wonderful Customer Support team:

Email: info@autumnellenutrition.com

Protect your order with our comprehensive Shipping Insurance, designed to provide peace of mind for your deliveries. This one-time coverage ensures that, in the event your order is damaged during transit, you may be eligible for a full replacement, subject to the terms outlined below.

Shipping Insurance

Coverage Details

  • Full Replacement: If your order arrives damaged or is lost in transit (tracking number shows lost or missing), we may provide a one-time full replacement of the affected items, at the sole discretion of Autumn Elle Nutrition. 

  • Photo Evidence Required: To process a claim, customers must submit clear photographic evidence of the damaged items and packaging within 7 days of delivery.

  • Company Discretion: All claims are subject to review, and Autumn Elle Nutrition reserves the right to approve or deny replacement requests based on the provided evidence and our assessment.

  • Abuse Prevention: We reserve the right to revoke or deny this insurance coverage if we determine, at our sole discretion, that the policy is being abused or misused by a customer.

  • Non-Refundable: All shipping insurance coverage is non-refundable.

Limitations

  • This insurance covers only damage occurring during transit and does not apply to issues arising from improper handling after delivery or other non-transit-related causes.

  • Our company’s liability is limited to the cost of the original order, and no additional compensation will be provided for consequential losses or damages.

By opting for our Shipping Insurance, you ensure added protection for your order while acknowledging that all claims are subject to our review and approval process. For further details or to file a claim, please contact our support service team.