Shipping insurance

Protect your order with our comprehensive Shipping Insurance, designed to provide peace of mind for your deliveries. This one-time coverage ensures that, in the event your order is damaged during transit, you may be eligible for a full replacement, subject to the terms outlined below.

Coverage Details

• Full Replacement: If your order arrives damaged or is lost in transit (tracking number shows lost or missing), we may provide a one-time full replacement of the affected items, at the sole discretion of Autumn Elle Nutrition. 

• Photo Evidence Required: To process a claim, customers must submit clear photographic evidence of the damaged items and packaging within 7 days of delivery.

• Company Discretion: All claims are subject to review, and Autumn Elle Nutrition reserves the right to approve or deny replacement requests based on the provided evidence and our assessment.

• Abuse Prevention: We reserve the right to revoke or deny this insurance coverage if we determine, at our sole discretion, that the policy is being abused or misused by a customer.

• Non-Refundable: All shipping insurance coverage is non-refundable.

Limitations

• This insurance covers only damage occurring during transit and does not apply to issues arising from improper handling after delivery or other non-transit-related causes.

• Our company’s liability is limited to the cost of the original order, and no additional compensation will be provided for consequential losses or damages.

By opting for our Shipping Insurance, you ensure added protection for your order while acknowledging that all claims are subject to our review and approval process. For further details or to file a claim, please contact our support service team.